Safety & Trust
Your money and identity
are both protected.
Taskvault was built around two non-negotiables: nobody touches the money until the job is done, and your personal contact details stay private the entire time.
Escrow-protected payments
When a client funds a task, the money goes into escrow — held securely by Taskvault, not the tasker. The tasker never receives a single cent until the client confirms the work is complete and satisfactory.
This protects clients from paying for work that never happens, and protects taskers from clients who try to avoid paying after a job is done. The vault holds firm until both sides are satisfied.
Built-in anonymity
Clients and taskers never exchange personal contact details through Taskvault. Communication happens through our platform only — no phone numbers, no personal emails, no addresses shared without your explicit consent.
This isn't a feature — it's architecture. Contact details are never part of a job post or profile. You stay in control of what you share, and when.
How protection works, step by step
From posting to payout — here's exactly what happens to your money and your data.
Client posts a task
The job description, location (general area only), budget, and timing are visible to taskers. No client phone number or email is included — taskers see the job, not the person behind it.
Tasker submits an offer
Taskers bid on the job through the platform. Clients see tasker profiles, ratings, and their offer — but the tasker's personal contact info is not shared at this stage.
Client funds the escrow
Once the client selects a tasker and agrees to the price, they fund the escrow. The money is held by Taskvault — the tasker can see it's funded, giving them confidence to start work. Nobody can touch it yet.
Work is completed
The tasker does the job. Communication throughout stays on-platform. At this point, a minimum of identifying info may be exchanged (e.g. a general meeting point) — always through our system, never directly.
Client confirms — payment releases
The client reviews the work and confirms completion. The escrow releases immediately to the tasker. If the client disputes the outcome, our resolution team steps in — the escrow stays locked until the dispute is resolved.
When things go wrong
Most jobs go smoothly — but disputes happen. Our resolution process is straightforward: both parties submit their account of events, along with any evidence (photos, messages, receipts). A Taskvault resolution specialist reviews and makes a binding decision within 72 hours.
Possible outcomes include full payment to the tasker, full refund to the client, or a negotiated split — based on the evidence and the nature of the dispute.
Because all communication happens on-platform, there's always a clear, uneditable record of what was agreed and what was said.
For clients: Your money stays in escrow until you're satisfied. You never pay for incomplete or unsatisfactory work — the escrow won't release until you say so.
For taskers: Payment is committed before you start. Clients can't simply refuse to pay after the work is done. The escrow is locked in — your protection is structural, not dependent on the client's good faith.
Resolution timeline: Most disputes resolved within 72 hours. Complex cases may take up to 7 business days. Escrow stays locked for the full duration.
More ways we protect you
⭐
Verified ratings
Only clients who completed a job through escrow can leave a rating. No fake reviews — every star is real.
📋
Clear job agreements
Before escrow is funded, both parties agree to explicit task scope. No vague descriptions — what's agreed is what's required.
🛡️
On-platform messaging
All communication is logged on-platform. In a dispute, there's a complete, uneditable record of what was said and agreed.
🔐
Data privacy
We never sell your data. Personal info is stored securely and never shared with other users without your explicit consent.
📍
Location privacy
Job posts show a general neighbourhood, not a precise address. Exact location is only shared when both parties have agreed and escrow is funded.
🤝
Human support
Our resolution team is staffed by real people — not bots. When you need a human, you get one.
Safety built in from day one.
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